Refund & Return Policy

PROJAS ladoos are a fresh, handmade food product, so our return policy is built around food safety — but we stand behind every jar, and we'll always make it right if something's gone wrong.

Damaged, wrong or defective items

If your order arrives damaged, leaking, spoiled, or you've received the wrong item, contact us within 48 hours of delivery at hello@projas.in with your order number and a photo (or unboxing video, if possible). We'll offer a free replacement or a full refund — your choice.

What we can't accept back

Because these are consumable food items, for hygiene and safety reasons we cannot accept returns of jars that have been opened or used, unless the product itself was defective or damaged on arrival.

Cancellations

You can cancel an order for a full refund any time before it has been dispatched. Write to us as soon as possible — once an order has shipped, it can no longer be cancelled, but the damaged/wrong-item policy above still applies.

Refund method & timeline

• Online payments (Razorpay): refunded to your original payment method within 5–7 business days of approval.
• Cash on Delivery orders: refunded via bank transfer or UPI — we'll collect your details when the refund is approved.

How to request a refund or replacement

Email hello@projas.in with your order number, a short description of the issue, and photos where relevant. We aim to respond within 24–48 hours.